Frequently Asked Questions
At Bonnie's Cross Stitch
Zone, we get lots of e-mail everyday. Some of the most common questions we
receive are concerning overseas shipping charges, catalogue requests, and how
to place an order. We have tried to address some of these frequently asked
questions on this page. If you have a question that is not answered on this
page, please feel free to send us an e-mail. As always, we will try to
respond to all e-mail within twenty-four hours.
How much does it cost to ship my order:
How is my order shipped:
The entire catalogue is now available online!! Each page is in an individual .pdf file - so you can print the whole catalogue or just print the pages you want! To download a copy of my catalogue and print it on your own printer, go to the Printable Catalogue page.
Or you can order a professionally printed catalogue using a high
resolution printer on glossy stock from us. Due to the high cost of shipping
and printing in full colour, there is a small charge to receive our catalogue.
The charge for the catalogue is listed on the Catalogue
Order Form page. To receive your copy of the catalogue, please print the
Catalogue Order Form (or make a handwritten copy of
the information required) and mail with a cheque or money order
to:
Bonnie's Cross Stitch Zone
PO Box 3009, Stn Terminal
MPP
Kamloops, BC V2C 6B7
CANADA
We will accept payment by VISA or
MasterCard for our foreign customers. (Minimum credit card order: $5.00CDN) You
would automatically receive a complimentary copy of our catalogue with any
merchandise order.
No. Our very large selection of books and leaflets is changing and evolving constantly. The catalogue is printed on an annual basis and can takes months to go from the starting layout, to the prepress, and finally, to the printing press. The website, on the other hand, can be updated quickly with very few steps involved. Our catalogue does list all of the fabrics, threads, accessories, ready to stitch items, kits and a nice variety of books and leaflets in a quickly available format.
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All of our shipping charges are a flat rate which means the rate stays the same no matter the size of the order. Orders going to British Columbia, Alberta, and Saskatchewan are charged $7.95CDN for shipping. Orders going to Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island, Nova Scotia, Newfoundland and the territories are charged $8.95CDN for shipping. All orders going to air stage offices within Canada are charged $10.95CDN for shipping. Orders that are less than 3/4" thick and weigh less than 500 grams can be shipped by Letter Mail which cost $3.50 for shipping. For example, 2 - 3 average sized books would fall into these specifications. Or, 2 - 3 packages of fabric would also fit. If you have any questions about the shipping charges, phone me at 1-250-377-8662 or e-mail me at sales@crossstitchzone.com!
We have implemented a new letter mail rate for orders going to the USA. Orders that are less than 3/4" thick and weigh less than 500 grams (one pound) can be shipped by Letter Mail which cost $6.50 for shipping. For example, 2 - 3 average sized books would fall into these specifications. Or, 2 - 3 packages of fabric would also fit. If you have any questions about the shipping charges, phone me at 1-250-377-8662 or e-mail me at sales@crossstitchzone.com! Orders that do not fall into the Letter Mail catagory are charged a flat rate of $9.95CDN. A flat rate which means the rate stays the same no matter the size of the order.
All international orders are shipped via Insured Mail. The actual shipping charge depends on the weight and value of the order. Orders valued at $100.00CDN or less and weighing up to 250 grams would cost $8.95CDN to ship. An order valued below $100.00CDN and weighing between 250 grams and 500 grams would cost $15.95CDN to ship. An order valued below $100.00CDN and weighing between 501 grams and 1 kg would cost $30.95CDN to ship. An order valued below $100.00CDN and weighing between 1 kg and 2 kg would cost $48.95CDN to ship. Most of the orders we get are less than 500 grams. Orders valued over $100.00CDN will cost more for insurance against loss.
Send us an e-mail at sales@crossstitchzone.com and let us know what you are interested in ordering, and we will weigh it and let you know the shipping cost.
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Larger orders are shipped by Expedited Parcel service from Canada Post. If the order is less than 3/4" thick and weighs less than 500 grams, it can be shipped by Regular Letter Mail. For example, 2 - 3 average sized books would fall into these specifications. Or, 2 - 3 packages of fabric would also fit. We can also ship your order by Xpress Post or Priority Courier from Canada Post. Please call us for the rate for these services to your area. If you have any questions about the shipping charges, phone me at 1-250-377-8662 or e-mail me at sales@crossstitchzone.com!
The majority of orders going to the USA are shipped via Small Packet Air Mail from Canada Post. Some of the bulkier parcels are shipped by Canada Post Ground Service.
All overseas orders are shipped via Insured Air Mail from Canada Post. We have found this is much less expensive than shipping by Parcel Mail and still gives you the security of insurance against loss.
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You have many options for placing an order with us. You can use our SECURE ONLINE ORDER FORM. Our server uses the latest technology in security to ensure your privacy. As well, we use firewall protection on our computers.
You can place an order over the phone (in Canada call 1-800-887-4230, outside Canada call 250-377-8662) or by e-mail at sales@crossstitchzone.com if you are paying by VISA or MasterCard. If ordering by e-mail, make sure you tell us your mailing address, credit card number, expiry date, your name as it appears on your credit card and your functioning e-mail address.
You can also print out the order form and mail it to us with a cheque or money order in Canadian or American dollars or mail it with your credit card information. We cannot accept money orders from foreign banks. The order form is quite lengthy to give you all of the shipping information but you only need to print out the first page. We will also accept a handwritten copy of the order form.
Only Canadian residents are required to pay tax. Orders going to the USA or overseas are not required to pay tax. Residents of British Columbia must pay PST (Provincial Sales Tax) and GST (Goods and Services Tax). Residents of Newfoundland, Nova Scotia and New Brunswick are required to pay HST (Harmonized Sales Tax). Residents of Alberta, Saskatchewan, Manitoba, Ontario, Quebec, PEI and the Territories are required to pay GST.
If your order is being shipped outside of Canada, you may be required to pay duty or a custom's fee on your order once you receive it. You would have to check with your customs office or local post office to find out the applicable duty and/or fees, if any.
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If you have a question that has not been addressed on this page, please send us an e-mail and we will answer as soon as possible.
Copyright © 2008 Bonnie's Cross Stitch Zone
Revised - March 3,
2008
URL: http://www.crossstitchzone.com/faqs.htm